Please read carefully following terms and conditions ("Terms and Conditions") before using our services or having us create any bookings for you. All documentation issued by us is subject to these Terms, and if applicable, the terms and conditions of the Service Providers.

These terms and conditions apply to all individual, group and tour bookings. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to the following terms and conditions.

WHO WE ARE

You and us. The words "we", "our" and "us" refer to Sense 4 Croatia travel agency. The words "you" and "your" refer to the person who, by agreeing to these terms, appoints us as their agent to create bookings for them with Service Providers. You confirm that you have the authority to give us instructions on behalf of each person listed in a booking.

SERVICE PROVIDERS

We are your agent and not the provider of the services and products you have requested. We refer to these providers, such as airlines, tour operators, hoteliers, car rental providers and the like as "Service Providers" in these Terms. When we create bookings for you, we are doing so as your agent, so the contract for those services is directly between you and the Service Provider. All bookings are therefore made subject to the Service Provider’s own terms and conditions, including conditions of carriage and limitations of liability and you must check these carefully. Your legal rights in connection with the provision of travel services are against the specific Service Provider. We are not liable to you for loss of any kind which arises from the act, omission or default on the part of a Service Provider. We are also not responsible for the content of any material or promotion supplied by or derived from Service Providers and shall not be liable for any direct or indirect loss or damage suffered by you (or any other party) from accessing, using, relying on or trading with such Service Providers.

PASSPORT, VISA and entry REQUIREMENTS

Prior to requesting that we create your bookings we require a copy of the photo page of all travellers' passports before we create bookings on your behalf, so that we can ensure that all travellers' names are spelled correctly. Please note that it is your responsibility to ensure that all documentation matches the passport for each traveller on the booking. Any charges or cancellations associated with errors will be borne by you.

For all travel services from New Zealand you will require a valid Passport with a minimum expiry period of 6 months from the date of return to New Zealand. Some countries also require you to have an electronically readable passport, You are responsible for arranging your own passport, visa, enter/re-entry permits, health requirements including inoculations and insuring they meet the requirements of immigration and other government authorities in New Zealand and in overseas territories. Your passport must be in good condition, if it is damaged or excessively worn it may not be valid. Any fines, penalties, payments or expenditures incurred as a result of passport, visa and health documents not meeting the requirements of those territories will be your sole responsibility. We do not accept liability should you be refused entry into any country regardless of having a visa, except to the extent caused by fault on our part.

Visa requirements

Visas are required for many countries and must be obtained prior to arrival into that country. Criminal convictions and previous contagious diseases may affect your entry into certain countries. Visas can take varying times to obtain and while we will assist with obtaining visas it is your responsibility to apply for visas in time prior to travelling. Visa is not required for New Zealand and Australia citizens traveling to Croatia.

Re-entry VISA

We also require a copy of your New Zealand re-entry visa if you are not travelling on a New Zealand or Australian passport.

Pandemic, epidemic measures (e.g., Covid-19)

Pandemic or epidemic conditions (such as those related to Covid-19) in countries that you are travelling to, from or through, must be checked by you, including those which restrict your return to New Zealand/Australia. We are not responsible should your travel be refused, interrupted, changed or delayed because of epidemic or pandemic measures.

General travel documentation

You are responsible for obtaining all passport, visa and health information and all correct and necessary documentation for each passport holder travelling on the booking. We will assist you to obtain such information, however the final responsibility for obtaining the necessary information and complying with any of these requirements remains with you. When assisting with international travel bookings, we will assume that all travellers on the bookings have a valid New Zealand passport.

BOOKINGS AND PAYMENT

All bookings must be received in writing from the Travel Agent/Client. All booked Services must be paid in full no later than 75 days prior to start of the first service. Vouchers will be issued only upon receipt of full payment of the arrangement. This date will be clearly displayed on your itinerary and documentation. If we have not received the balance payment by this date we may be obliged to cancel itinerary services and will not be able to guarantee your tour. If this happens your booking will fall subject to the below cancellation policy. Prices are based on payment by bank deposit/bank transfer. Payments via credit/debit cards are accepted and include a 3% credit card surcharge (on total amount) which will be clarly stated on the payment documents. In circumstances where a service provider is unable to complete the service which has been contracted to you, you agree that the remedy lies against that supplier & not Sense 4 Croatia and you will not seek to dispute the payment to Sense 4 Croatia.

PRICES/CURRENCY FLUCTUATIONS

All prices quoted are subject to change without notice. All rates stated on the website are in NZ$, unless otherwise specified. Rates indicated for tours and trips include all services according to the Itinerary and specified under Inclusions of each tour. Rates do not include gratuities, optional services and local stay taxes unless otherwise specified. Prices do not include meals and drinks (unless otherwise stated), personal expenses and airport taxes & levies.

Events beyond our control, such as currency fluctuations, changes to the price, cost of services or facilities may result in the prices charged to you being different to those shown in the rates. You should check all prices with Sense 4 Croatia at the time of booking and prior to final payment. We reserve the right to increase the price up until the time of your final payment being received by us. Receipts of your payment signify the acceptance of the cost of service provided on your invoice.

NON-REFUNDABLE DEPOSITS

To confirm your booking, You will be required to pay non-refundable deposit in amount of $1000 or 20% of the complete tour rates (whichever greater).

Non-refundable deposits are required for booking confirmation. If not received by payment due date, we reserve the right to cancel all arrangements without special notification.

The non-refundable deposits are specific to the services booked and invoiced, and these are non-transferable to other services or departure dates unless otherwise agreed in writing at the time of the booking confirmation.

​Deposits include Sense4Croatia & Service Provider fees. Further to our standard deposits, some suppliers may require additional deposits, and these will be advised at time of booking. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Consumer Guarantees Act). Final payment is required no later than 75 days prior to departure unless otherwise stated.

Receipt of deposit will be taken as an understanding by us that you have checked your confirmed arrangements and have read and agree to abide by the terms and conditions stated on this website.

GROUP TRAVEL

Deposits are from NZ$500 per person at time of confirmation of quotation unless stated otherwise. Additional deposits may be required from time to time to secure specific properties during peak season and will be communicated with you in writing. Final payments are required 90 days prior tour starting date.

CHANGE AND CANCELLATION PENALTIES

Cancellation charges are additional to the non-refundable deposits.

All cancellations must be received prior to the commencement of services in writing to Sense4Croatia and vouchers/tickets returned at the same time. No refund will be made for any unused service (or partially used) once date of services has commenced. Sense4Croatia does not authorise any overseas supplier to commit to any refund on our behalf.

Where you seek a refund for a cancelled booking for which payment has been made to the Supplier, we will provide a refund to you when we receive the funds from the Supplier. Refund processing may take several weeks from confirmation of cancellation.

Any refunds will be returned on the same card/account, same person(s) and same proportions as the original transaction. Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee.

Subject to your refund and remedy rights under the Consumer Guarantees Act, the following Change and Cancellation Fees apply as follows:

• 75+ days before departure - Loss of Deposits
• 75 - 61 days before departure - 40% of total services
• 60 - 46 days before departure - 50% of total services
• 45 - 31 days before departure - 75% of total services
• 30 - 0 days before departure - 100% of total services

Above mentioned cancellation policy relates to all published tours unless specified otherwise Some tours may have specific booking/payment/cancellation policy so check specific requirements for selected tour before making a booking.

No Show: If you fail to check in at your designated accommodation, tour, rental car, transportation provider, or any services as confirmed, 100% No Show Fee will apply.

Ferry, catamaran, bus & train bookings: Full payment required at time of booking.

Non-refundable and non-changeable once issued.

Cancellation fees include Sense4Croatia & Supplier fees. Further to our standard cancellation terms, some suppliers may charge additional cancellation fees, and these will be advised at time of booking.

SERVICE & ADMINISTRATION FEES

• Document reissues per person NZ$100
• Train, bus or ferries (if not included in the tour price) per person NZ$50
• Late booking fee 7 days prior to NZ departure per person NZ$50
• Late booking fee under 7 days prior to NZ departure per person NZ$100
• Setting up Tailor-made itineraries – free of charge
• Reservations of restaurants, show entry, events (if not included in the tour price) NZ$50

REFUND OF UNUSED TOUR ARRANGEMENTS

Any unused hotel accommodation or any other service provided will be 100% non-refundable or exchangeable unless agreed to prior to departure.

HOTELS AND HOTEL SERVICES

Accommodation "from" & "to" prices are calculated in the standard twin share room category and NZ$ prices quoted are based on lowest to highest season. Hotel prices change during conventions, congresses, fairs & special events and are subject to currency fluctuation. Hotel categories (official ratings in Croatia): 5* (Luxury), 4* (First Class), 3* (Tourist Class). Sense4Croatia is cooperating with high quality, renowned hotels from Croatia (Service providers), based on years of experience in mutual cooperation and all selected hotels are chosen with trust in providing best possible experience and value for money for our guests. Sense4Croatia holds the right to substitute hotels, when necessary, from those mentioned in your travel arrangements. Single room standard in Europe usually means a room with single bed. If a larger room or bed is required, this may be requested as 'Twin or Double room for single Use' and is at higher cost. Twin room may have either twin or double beds. It is common in Croatia to join two twin beds and use as a double bed. Triple rooms usually consist of two twins or one double bed plus rollaway or sofa bed as third bed. Hotel standards and services maybe different from those of New Zealand. BB service stands for bed and breakfast service, HB for half board (bed, breakfast, dinner (or lunch in some situations)), FB for full board (bed, breakfast, lunch, dinner).

MAPS & PHOTOS

Maps and photos are shown as general information and may not be to scale. Hotel and apartment photographs may not necessarily be the room that you occupy, although we will give our best to put exact room type photos in tour Itineraries. Some images may show the location of the accommodation but not necessarily the apartment or hotel occupied due to limitations of available images.

PROGRAM VARIATION & CANCELLATION

Sense4Croatia reserve the right to amend, modify or cancel services due to events beyond our control including weather conditions, civil unrest or threat, cancellation due to a lack of sufficient participants being achieved, as well as damage or delay of tour programme.

PRICES / ERRORS / OVERSIGHT / OMISSIONS

We will give our best to always gather and present as accurate information and prices as possible. Still, as mistakes are possible to happen, we reserve the right to correct any error in rate quoted or calculated for any service that the invoice may have been paid in full. It is the responsibility of both Us and You, as Agent & Traveller to ensure that all invoice details are correct, and the client acknowledges all cancellation conditions, in the event of any errors, these must be notified to us with 24 hours of documents being issued.

TRAVEL INSURANCE

It is a condition of booking travel services & arrangements through Sense4Croatia that travellers are adequately insured for the full duration of their travel. We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. If you purchase an insurance policy through us, we may receive a commission from the insurance provider. If you do not take the insurance that is at your risk.

DOCUMENTATION

Travel documentation will not be issued until full payment has been received & all funds have cleared. It is our practice to send documentation electronically wherever possible. Hard copy requests may incur service fees.

CONSUMERS GUARANTEES ACT

The guarantees under the Consumer Guarantees Act 1993 will apply to services supplied by us except where they are acquired or held out as being acquired for business purposes. In the event that you are acquiring or hold out as acquiring our services for business purposes made under these conditions, we will not be liable or responsible for any loss or damage of any kind to you, including any consequential loss or damage however it may be caused.

INCIDENTAL EXPENSES

Most accommodation suppliers require a credit card deposit upon check-in to cover any additional expenses that is not included in your holiday costs. Should you not have a valid credit card, some suppliers will require a cash deposit. In some cases, a service supplier may hold a deposit against your credit card. It is recommended that you have sufficient funds to cover your other expenses in addition to deposits as it may take a few days before these funds are returned to your credit card once the services have been completed. Car Rental companies require that the Driver/Hirer to presents a valid credit card (Visa, MasterCard or American Express) at check-in. If you do not have the credit card available with the valid driver’s license and voucher, it may not be possible to uplift the vehicle and the booking would be null and void and no refund of unused services would be available.

LIABILITIES & RESPONSIBILITY

Sense4Croatia acts as a co-ordinator for all persons taking these tours, cruises and travel arrangements in the making of all arrangements for transportation, sightseeing and accommodation.

We do not own, manage, control or operate any sea, air or land transportation, accommodation, or any other supplier of services. All tickets, documentation and invoices are issued subject to the terms and conditions specified by the supplier. All services are subject to the laws of the country where the services are provided.

We put special care in selection of reputable Suppliers. When we make bookings with Suppliers (Service Providers), we are acting as a booking agent for such supplier, owner and contractor. All travel, tours, facilities and accommodation services are supplied directly to you by the Suppliers. We have no control over the facilities or services themselves, or the manner in which they are provided by the Suppliers. We will not be liable for any loss or damage for sickness, personal injury, accident, death, loss, damages, delays, increased expense or any other irregularity being incurred or suffered by holidaymakers as a result of the act or default of any company, firm or person concerned, who is not employed by Sense4Croatia agency.

Furthermore, we will not be liable for any loss or damage which results from the act, default or omission of any person other than ourselves, our employees or any cause independent of human control - this includes (but is not limited to) loss or damage which arises directly or indirectly from any act of God, force majeure, weather disruption, dangers incidental to the sea, fire, breakdown in machinery or equipment, acts of government or other authorities de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, deaths, pilferage, epidemics, pandemics, quarantines or medical or customs regulations. All bookings, prices and taxes are subject to change to conditions imposed by such companies, firms or persons.

We highly recommend all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times.

DISABLED PASSENGERS

Any person who cannot travel independently or who needs any form of assistance must be accompanied by a companion who will be able to assist this person. We regret that because of space limitations, wheelchairs cannot be carried on motor coaches and are not suitable on some cruises. For some travel services, you may be required to present a Doctor’s Certificate to verify your level of fitness for travel.

REFUSAL OF CARRIAGE

Tour Operators, Cruise Companies and Airlines have the right to remove customers from their service for various reasons that may impact the enjoyment or safety of other participants. These reasons maybe but not limited to, the physical, medical, mental health of the participant, unruly or antisocial behaviour, or the carriage of prohibited substances or materials, failure to follow any reasonable instructions of the tour operator’s employees, commit any act that is illegal, obscene, or inappropriate while on a trip. Should the Tour Operator or any of their employees determine in their sole discretion to remove you or a member of your travel party, we will try to assist you in a reasonable manner to continue with your journey. Any cost relating to this will be at your sole expense. No refunds will be given for any unused portion of your trip in these circumstances.

SMOKING RESTRICTION

There is no smoking while on board a motor coach. On other Tours, frequent sightseeing and rest stops will be made at which time there will be opportunity to smoke.

TRAVEL ADVICE

We recommend that you contact the Ministry of Foreign Affairs and Trade or visit their website at www.safetravel.govt.nz for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with SafeTravel, so that you may be more easily contacted in an emergency.

SERVICE SATISFACTION

If during your holiday, you encounter any situation where the service supplied to you does not meet your expectation, please take the matter up with the Supplier immediately. Your contract for each service is with the Supplier. If this is not possible immediately, or if you are still dissatisfied, please contact your travel agent. Both we and your travel agent will endeavour to investigate on your behalf with the Supplier to resolve the matter as soon as possible so that you continue to enjoy your journey.

LEGAL CLAIMS

It is imperative that all claims are reported in writing to the local handling agent or service provider at the time of occurrence & a copy must be emailed to Sense4Croatia prior to departing the country of occurrence. All refund claims must be submitted to Sense4Croatia within 7 days of completion of the travel services & arrangements. No refund will be made for any unused service (or portion thereof) & for any reason once the client has departed from New Zealand (provided we have carried out the service with reasonable skill and care), and you may not be entitled to a refund from any supplier. Any claim or legal action in connection with the provision of our services to you will be governed by the laws of New Zealand. Any claim or legal action against the Suppliers is likely to be subject to the terms of your contract with them and may be governed by the laws of other countries.